Q: What’s the difference between your replacement and the original Nellcor N560 battery?
A: Our Nellcor N560 medical replacement battery delivers the same performance, safety certifications, and compatibility as the original battery. Designed specifically for this device, it provides identical stable power output and standby duration. The only difference: we offer the same reliability at a more affordable price, backed by a 1-Year warranty—so you can enjoy OEM-level quality without the brand premium.
Q: Is this battery compatible with my Nellcor device?
A: Yes, it’s 100% compatible. All our batteries are engineered and tested to meet strict performance and safety standards, ensuring reliable operation and full compatibility with the original device. Connector type, voltage and capacity are matched to Nellcor’ original specifications. For the Nellcor N560, please check the model label on your original battery, as well as the connector type and voltage, and compare them with the specifications shown on this page. If you’re uncertain, simply send us your device model number or a clear photo of your original battery label. Our support team will confirm compatibility for you before you place your order.
Q: Are the batteries new and original?
A: All the batteries we supply are brand-new compatible replacements – they are not Nellcor N560 original OEM parts. We do not sell used or refurbished batteries. Each unit is built with new cells and produced under strict quality control to meet the electrical and safety requirements of the original battery, providing a reliable alternative at a lower cost. Each unit is manufactured to meet high safety and performance standards, providing a reliable alternative to the original battery. Same capacity, performance and safety as original, with CE/FCC/RoHS certifications.
Q: Can I pick up my order in person?
A: We’re sorry, we currently do not offer in-person pickup or walk-in collection. All orders must be placed through our official website and are shipped directly from our local warehouse. This allows us to process orders efficiently, maintain accurate stock control and ensure that every parcel is properly packed, labelled and documented.
All shipments include full tracking, so you can monitor the progress of your order from dispatch to delivery. Delivery times and options are shown at checkout, and you’ll receive a tracking link by email once your order has been shipped.
If you have an urgent requirement or a critical replacement need, please contact our customer service team before placing your order. Let us know your deadline and location, and we’ll do our best to prioritise processing and dispatch within the limits of our logistics partners.
Q: Do you ship internationally?
A: Yes, we do. In addition to the U.S. mainland, we support international shipping and operate local warehouses in regions such as Canada, Australia, Europe, Asia and Mexico to help ensure fast and reliable delivery.
For international orders, simply place your order through our website. Our system will automatically assign the shipment to the most suitable or nearest warehouse based on stock and destination, so you can receive your order as quickly as possible.
Shipping options, estimated delivery times and costs will be shown at checkout, and all parcels include tracking so you can follow your order from dispatch to delivery. Please note that customs policies and import taxes（eg, Brazil） vary by country; any applicable duties or fees are the responsibility of the recipient.
Q: Is it difficult to install the Nellcor N560 battery?
A: No. This battery uses a precision latch and connector design, so you can replace it without any tools. The old battery can be released and the new one locked in place within minutes.
Whether you’re a home user or a medical professional, the process is straightforward: just follow your device’s user manual, power the unit off, swap the battery, and power it back on. Once installed correctly, your device is ready for use immediately.
Q: What if I’m not satisfied with my purchase?
A: We stand behind our products. All Nellcor N560 medical batteries are covered by a 12-month warranty and a 30-day hassle-free return and exchange policy.
Within 30 days of receiving your order, if the product is unused, in its original condition and packaging, you may request a no-questions-asked return for a full refund or an exchange for another item. Simply contact our customer service team with your order number and we’ll guide you through the return process step by step.
If you experience any performance issues during the 12-month warranty period, please reach out to us with a description of the problem (and photos or videos if available). Our technical team will help troubleshoot and, if the battery is confirmed to be defective under normal use, we will arrange a suitable solution such as a replacement or other after-sales support.
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