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We value your feedback and take every complaint seriously.

If you have any issues or concerns regarding your order, product, documentation (such as warranty card or services), or our customer service, please contact us using the form on this page.

Response time: We will provide an initial response to your complaint within 48 hours (business days). For complex cases, the resolution may take longer, but we will keep you informed of the progress by email.

Submission method: Complaints can only be submitted online via this page. We do not accept complaints by phone or offline.

To help us resolve your issue as quickly as possible, please include complete information such as your order number, product model, a clear description of the problem.

If you placed an order, please provide your email used in the order, thank you!
If you placed an order, please provide us your Order ID, thank you!

What happens after you submit a complaint?

  1. 1. We open and register your case

    Your complaint will be registered through our official email address: [email protected]. A dedicated account manager will be assigned to review and handle your case.

  2. 2. We review and investigate your complaint

    During the investigation, we will:

    • ① Respect and comply with all applicable confidentiality and data protection laws;
    • ② Treat every customer with honesty, fairness and respect;
    • ③ Conduct a thorough and objective review of the facts and documents you provide;
    • ④ Work to identify any mistakes on our side and correct them as quickly as possible.

  3. 3. We provide you with a reply

    Our response will:

    • ① Explain our investigation results, our official position, and the reasons behind it;
    • ② Describe any appropriate solution or corrective action we will take;
    • ③ Clearly explain the reasons if we are unable to fully meet your request.