We accept PayPal, credit cards, bank transfers, Google Pay, and Apple Pay on medicalbatterydirect.com. Please allow 3–5 business days for the clearance of bank transfers or other pending payments.
No, PayPal is just one of our available payment options. You can also pay directly using your credit card (Visa, MasterCard, American Express, Discover, or JCB), or through Google Pay or Apple Pay — all without needing a PayPal account.
Just wait for the review to finish — PayPal will email you once it’s cleared or refunded.
Please note that business days, excluding Saturdays, Sundays, and holidays, are counted in terms of delivery time. To find out the specific delivery date, visit our shipping page.
In most cases, your products will be delivered within the estimated delivery time. If the package still doesn’t arrive, contact our customer service via email or the submit a request option. We will get back to you shortly.
Generally, orders cannot be changed after they have been placed. However, if you contact us immediately after placing the order, we will try to accommodate the change. If the order has already been shipped, we cannot make any changes.
For more information, please visit the Shipping Page.
RMA stands for Return Merchandise Authorization. Customers wishing to return items must request an RMA. After RMA authorization, customers can return items by printing the return address on the label.
Absolutely not. You must request an RMA regardless of which products you want to return, as we need to refund you or exchange products according to the received RMA number.
Yes, tracking the returned product is necessary.
Note: medicalbatterydirect.com is not responsible for missing returns, so a tracking number is required on your part.
After RMA approval, you will receive an RMA with the return address within 1-2 business days. You can print the "Return Shipping Authorization" label with the return address and other information and attach it to the package for further processing of the refund or exchange.
A defibrillator is a life-saving medical device used to restore a normal heartbeat when a person experiences sudden cardiac arrest (SCA) — a condition where the heart stops beating effectively.
It works by delivering a controlled electric shock to the heart through electrodes or pads placed on the patient’s chest. This shock helps the heart’s electrical system “reset,” allowing it to resume a normal rhythm.
AED stands for Automated External Defibrillator.
It is a portable, life-saving device designed to help people experiencing sudden cardiac arrest (SCA).
The AED analyzes the heart’s rhythm and, if necessary, delivers an electric shock (defibrillation) to restore a normal heartbeat. Modern AEDs provide voice and visual instructions, so even non-medical users can operate them safely and effectively.
In emergency care, every second counts. Many life-saving devices — such as AEDs, patient monitors, and ventilators — rely entirely on battery power to start and operate instantly. If a battery is weak, discharged, or unstable, the device may fail when it’s needed most.
In most cases, professional installation is not required
Our medical batteries are designed with original-spec dimensions, voltage, and connectors, making them fully compatible with your device.
You can replace the battery yourself by following the instructions in the device manual — no special tools or expertise needed.
Yes. Our medical batteries are fully certified to meet international safety and quality standards.
All our medical batteries are designed and manufactured to medical-grade standards, and undergo rigorous testing to ensure performance, safety, and full device compatibility.
They have obtained or comply with the following certifications:In most cases, yes.
If the voltage, current, connector, and size match the original battery exactly, it is safe and compatible to use a higher-capacity replacement.
A higher capacity (mAh or Wh) simply means longer runtime or standby time under the same conditions — it will not harm your device.
